UX Research & Audit
Services
Heuristic reviews, heatmaps, session recordings and user interviews that reveal where your website or app loses users, with a prioritised fix list.
- Heuristic checkpoints
- 50+
- Heuristic checkpoints
- Accessibility review
- WCAG 2.2
- Accessibility review
- Weeks typical
- 1–3
- Weeks typical
Overview
What is UX Research & Audit?
Find out why users drop off — and fix it.
If visitors arrive but do not convert, the problem is usually friction you cannot see — confusing navigation, unclear copy, slow forms or broken mobile layouts. A UX audit finds exactly where and why users drop off.
Our UX research combines expert heuristic review, analytics, heatmaps, session recordings and, where useful, user interviews. You receive a prioritised list of issues ranked by impact and effort, with clear recommendations your team can act on immediately.
Scope of Work
What We Deliver
Heuristic Evaluation
Expert review against proven usability principles.
Heatmaps & Recordings
Analysis of clicks, scrolls and real user sessions.
Funnel Analysis
Where users drop off in key journeys and why.
Accessibility Review
WCAG checks for contrast, keyboard use and screen readers.
User Interviews & Surveys
Direct feedback from your real customers.
Prioritised Action Plan
Findings ranked by impact and effort with clear fixes.
Value Proposition
Key Benefits
Find Hidden Revenue Leaks
Discover the friction costing you customers.
Data-Backed Decisions
Stop guessing what to redesign.
Quick Wins First
Prioritised list shows what to fix first.
More Inclusive Product
Accessibility improvements reach more users.
How We Work
Our UX Research & Audit Process
- 01
Goals & Access
Define key journeys and connect analytics tools.
- 02
Research
Heuristic review, data analysis and user feedback.
- 03
Synthesis
Issues grouped, rated and turned into recommendations.
- 04
Presentation
Walkthrough of findings with your team and a written report.
Tools & Platforms
- Microsoft Clarity
- Hotjar
- GA4
- Maze
- axe DevTools
- Lighthouse
Who It's For
- Websites with high bounce rates
- Stores with low checkout completion
- SaaS products with poor activation
- Teams planning a redesign
UX Research & Audit FAQs
Clear, transparent answers to help you make informed security and digital growth decisions.
What is a UX audit?
A UX audit is an expert review of your product's usability, accessibility and conversion flow, delivered as a prioritised list of improvements.
How is a UX audit different from a redesign?
An audit diagnoses problems and recommends fixes; a redesign implements changes. Many clients start with an audit so the redesign targets the right problems.
What access do you need?
Read access to analytics and, ideally, permission to install a heatmap tool such as Microsoft Clarity for two to four weeks.